Frequently Asked Questions
Everything you need to know about shopping with Zop
How long does shipping typically take?
Most orders are processed within 24 hours and delivered within 3-5 business days depending on your location and the shipping method selected at checkout.
What is your return policy?
We offer a 15-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order is shipped, you will receive an email and SMS with a unique tracking link provided by Shiprocket to monitor your package in real-time.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. Cash on Delivery (COD) is also available for select pin codes.
What should I do if I receive a damaged product?
Please contact our customer support team within 48 hours of delivery with photos of the damage. We will arrange a free replacement or a full refund immediately.
Can I change my delivery address after placing an order?
Address changes are possible only if the order has not yet been dispatched. Please contact our support team via chat or email as soon as possible to request a change.