Returns & Exchanges
At Zop by Shiprocket, we strive to ensure a seamless shopping experience. If you are not completely satisfied with your purchase, you can initiate a return or exchange within 7 days of delivery.
Initiate Request
Visit our returns portal and enter your order ID and email address to select the items you wish to return or exchange.
Quality Check
Ensure that the product is unused, unwashed, and has all original tags and packaging intact to qualify for a return.
Pickup & Logistics
Once approved, a courier partner will be assigned to pick up the shipment from your doorstep within 24-48 hours.
Refund Processing
After the item reaches our warehouse and passes inspection, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing